Clear roles make better bookings.
Last updated July 20, 2026. This launch template requires owner or counsel approval before production activation.
Marketplace role
WashDash provides discovery, scheduling, communication, reputation, and payment tools. Providers remain independent businesses responsible for performing their services and for their own licensing and insurance. Providers are not employees or agents of WashDash.
Prices and payment
WashDash sets the prices shown at booking and collects payment from the customer on the provider’s behalf as their limited payment collection agent. Prices are shown before applicable taxes; any applicable sales tax (such as HST) is added and displayed before you confirm. Payment for a completed service is a payment to the provider; WashDash does not resell the service.
Payment method and authorization
To book, you provide a valid payment card, which is securely stored by our payment processor (Stripe). By booking you authorize WashDash to charge that card for the booked service once it is completed, and for any cancellation or no-show fee described below and disclosed to you at the time of booking. No deposit is taken at booking unless stated on the booking screen.
Cancellations, no-shows, and refunds
You may cancel or reschedule free of charge up to 12 hours before the appointment. Cancellations inside that window, or a customer no-show, may incur a cancellation or no-show fee shown to you before you book. If a service is not delivered as agreed, WashDash reviews the booking and issues a refund to your original payment method where warranted. Refunds and payment disputes are handled by WashDash, not by the provider directly.
Provider payouts
Providers are paid through Stripe Connect to their own connected account. Founding providers keep 100% of the service price: WashDash charges 0% commission and absorbs the card-processing fee. Payout timing follows Stripe’s standard schedule. Each provider is responsible for its own income and sales-tax reporting and remittance based on its registration status; WashDash provides transaction records to support this.
Bookings and changes
Customers must provide accurate information and use private management links responsibly. Providers must keep availability current and honour confirmed appointments or communicate changes promptly.
No-shows and email confirmation
Booking confirmations include a link to confirm your email address; unconfirmed bookings may be reviewed before service. If a customer is absent for two or more confirmed appointments within 90 days, instant booking may be paused for that email address — the private request-a-match flow remains available. If a provider cancels a confirmed booking, WashDash automatically starts a re-match with other verified providers and notifies the customer.
Acceptable use
Users may not misuse personal information, scrape protected data, evade suppression, manipulate reviews, interfere with security, or use the platform unlawfully.
Changes to these terms
WashDash may update these terms; material payment changes are shown before they take effect. The payment, tax, and payout terms above are the operative terms for money handled through the platform and should be reviewed by qualified counsel before the first live charge.